Outsourcing

IT outsourcing

Having experience in outsourcing of IT is critical to providing valuable and cost-effective advice.  We have many years of advising both customers and leading IT suppliers on structuring IT outsourcing arrangements, the use of both offshore and nearshore delivery centres and, more recently, cloud-based solutions – including the various regulatory challenges associated with the use of such technology.

As outsourcing of IT evolves and becomes a more flexible and collaborative engagement, we understand that you will be looking for your lawyers to advise not only on the contractual and commercial safeguards required to make the arrangement a success, but to also provide the latest thinking on industry models and commercial and pricing arrangements. Our ability to stay on top of the unique and changing aspects of these transactions is at the core of the service we provide.

We have advisors who are experienced in data protection, cloud computing, technology procurement and we have acted for some of the leading IT suppliers in the industry.  We work with our partner firms in India, Europe, the US and across the Asia-Pacific to ensure we can provide a seamless service on even the largest outsourcing transaction.

Business process outsourcing

We have significant experience in advising on Business Process Outsourcing (BPO) transactions, and understand the distinct issues that often apply to such transactions.

Processes that our lawyers have handled are as diverse as:

• Finance and accounting
• Call centre
• Insurance claims processing
• Procurement and supply chain
• Training and many more

If structured in a creative way, such transactions often result in driving new revenue, however compliance issues such as data protection laws, can also raise major challenges.

As compliance with a particular legal regime can be critical depending on the nature of the transaction, we frequently work with our network of outsourcing specialists in partner firms in India, Europe, the US and Asia-Pacific to ensure you have a seamless service.

Outsourcing

Our services are focused on providing responsive, cost-effective advice which meets the client’s aims and adds value to the transaction.

Key areas that we frequently advise on include:

• Pre-contract and procurement, including responses to RFPs
• Transition from one vendor to another, and managing and reviewing 3rd party contracts
• Employment issues including TUPE transfers
• Planning for termination and exit, and all transitional arrangements
• Ownership and licensing of intellectual property
• Negotiating and renewing outsourcing agreements
• Terminating outsourcing arrangements

Outsourcing

Examples of our work includes:

C&C Group
Advised on a multi-million pound outsourcing project to integrate and enhance the operations and technologies of three previously independent business units within the C&C group. The project, which was subject to exceptional deadlines, was achieved on time through a number of interdependent projects, all of which LG advised on. This included a multi-million pound IT outsourcing project, a multi-million pound warehousing and logistics outsourcing project and various outsourced brewing arrangements.

Carpetright
Our team has advised this company on numerous outsourcing and technology transactions, including logistics and payroll outsourcings.

Scottish & Newcastle
Advised Scottish & Newcastle on a business critical IT outsourcing project with EDS involving the procurement and deployment of cutting-edge technology across their operating companies.

NFU Mutual
Advising NFU Mutual Insurance Society, one of the UK’s leading insurers, on the outsourcing of a range of IT, BPO and related support services and functions to Atos Origin.

Patni Computer Systems
Advising Patni, one of the leading providers of IT services, on various transactions including the Carphone Warehouse, Cable & Wireless, with P3 Digital and BASE NV.

WNS Global Services
Advised WNS, one of the world’s leading business process outsourcing vendors, on all legal issues associated with two major pan-European finance and accounting contracts.

Wipro Technologies
Advised this top-tier Indian vendor on several major UK outsourcing contracts, including assisting with the drafting and negotiation of contract terms with a UK telecoms company.

Tata Consultancy Services
Advising TCS on various outsourcing arrangements, including its involvement in ‘Connecting for Health’ – the UK’s largest IT project.

Leading Indian vendor
Advised one of the major Indian-based vendors on the arbitration of a multi-million pound dispute with a UK customer.

The UK Home Office
Advised the Home Office on the outsourcing of its business critical IT and communications systems and services.

Dubai International Financial Centre
Advising the DIFC on all aspects of its procurement of the technology infrastructure for its operations in Dubai.

Outsourcing

"Peter is recommended as 'knowledgeable and accommodating' for his outsourcing work and, for his IT work, is 'widely respected by the market and has particular expertise in offshore transactions.'" – Chambers UK